Cancellation and refunds

What happens if you need to move or cancel your place, and what happens if we have to cancel a course.

Last updated: 29 August 2026

Cancelling your booking

We understand plans change. How much we can refund depends on how much notice you give, because a place held for you is a place we could not sell to someone else.

More than 14 days before the course starts: Full refund, or move to another date free of charge.
7 to 14 days before: 50% refund, or move to another date free of charge. Moving is usually the better option.
Less than 7 days before, or non-attendance: No refund. We may still be able to move your place at our discretion — please talk to us rather than simply not turning up.

Moving to another date

You can transfer to another available date once, free of charge, provided you give at least 7 days’ notice. Further transfers may incur a charge. Contact us on 0800 246 1822 or at info@acadextraining.co.uk with your booking reference.

Substituting someone else

If you booked for a team and one person can no longer attend, you may send someone else in their place at no cost, as long as you tell us their details at least 48 hours beforehand so we can register them with the awarding body.

If you do not meet the course requirements

Some courses have requirements — a minimum age, photographic identification, or a level of English. These are listed on every course page, and it is your responsibility to check them before booking.

If you arrive without the required identification, or do not meet the requirements, we may not be able to enrol you and no refund will be due. If you are unsure, ask us before you book.

If we cancel a course

Occasionally we may have to cancel — insufficient numbers, instructor illness, or something outside our control. If that happens you will be offered:

A place on the next available date, or
A full refund

We will tell you as soon as we know. We are not able to reimburse travel or accommodation costs, so please bear that in mind when booking these separately.

How refunds are paid

Refunds go back to the card used to pay, usually within 5 to 10 working days depending on your bank. We cannot refund to a different card or account.

Your legal rights

Nothing in this policy affects your statutory rights. If a course is not provided with reasonable care and skill, or is not as described, you may be entitled to a remedy regardless of the periods above.

How to cancel

Call 0800 246 1822 or email info@acadextraining.co.uk with your booking reference — it is on your confirmation email and looks like AX-XXXXXXXX. We will confirm your cancellation in writing.